PRIVACY POLICY

The privacy of users and the confidentiality of their personal data are priorities for SIVINUM TREE, S.C.P. By means of the following privacy policy, we inform you about what personal data is collected when using our website and how we process, use and protect such data.

Who is responsible for the processing of your data?

SIVINUM TREE, S.C.P., (hereinafter SIVINUM), with CIF J-67265447 and address at Passatge Las Mimosas, 15, 08392, Sant Andreu de Llavaneras (Barcelona), is responsible for the personal data that may be processed or collected on the website.

You can contact us at any time to ask any questions about the processing of personal data by email to support@sivinum.com.

How do we collect your data?

As a general rule the use of the website does not require as a precondition that users disclose their personal data.

The data you provide will be provided by you voluntarily, in the process of purchasing products marketed by SIVINUM or through the completion of contact forms.

For what purposes will we treat your data?

The data you provide will be used by SIVINUM for:

  • Manage your request submitted through the contact form to be managed by the SIVINUM Group company concerned, according to the service and geographical location;

  • Manage your subscription to the blogs and/or newsletters that you request.

  • Manage the purchase orders of products marketed by SIVINUM, through the online store, as well as communicate with the user throughout the process of purchase, return and / or withdrawal.

The legal basis for the processing of data is your express consent, which will be formalized by accepting the Privacy Policy at the time of data collection.

In addition, the use of cookies on the website means that we can analyze how to improve the browsing experience. SIVINUM may collect and analyze from visitors and user’s certain information about the use of the website. The information collected may include: volume of website traffic, frequency of visits, type and time of operations performed, type of browser and operating system, etc. The treatment of cookies, combined with other personal data, may make the user identifiable. But the user can oppose this, as well as configure your browser to manage cookies, as explained in the Cookies Policy.

How long will we keep your data?

Your personal data will be kept for as long as necessary to fulfill the purpose for which it was collected. If your data is used for various purposes that require us to retain it for different periods of time, we will apply the longer storage period.

When your data is no longer needed, either access to it will be limited to the fulfilment of strictly legal obligations or it will be securely destroyed.

With respect to the use of your information for marketing purposes, we will retain that information for that purpose until you ask us to do otherwise.

With whom will we share your information?

Unless otherwise stated in the specific form, your data will not be communicated to other recipients.

How do we protect your data?

SIVINUM is committed to information security and has defined security policies and procedures to ensure the confidentiality of your data.

We may contract certain services from third parties that may involve access and/or processing of personal data, but in any case, third parties are required to comply with current legislation and our security policies, to guarantee the use of the information in accordance with SIVINUM’s instructions and to implement appropriate technical and organizational measures to guarantee the confidentiality of the information.

What are your data protection rights?

You may exercise your rights at any time by sending an e-mail to the above address.

In particular, you can request access to your personal data, request the rectification of any inaccurate data, request the deletion of your personal data, request the limitation of the treatment, as well as request the portability of the same, always in the terms provided for in current legislation.

Likewise, when the legal basis for the processing is your consent, you may exercise your right to oppose the processing of personal data at any time.

We also inform you of the option of submitting a complaint to the Spanish Data Protection Agency, in the event of considering that a breach of the law has been committed with regard to the processing of your personal data.